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Privacy Policy

PIXL Lines

Effective date: January 13, 2026

This Privacy Policy explains how PIXL Lines collects, uses, and protects information when you visit pixllines.com or interact with PIXL Lines online or offline. If you do not agree with this policy, do not use the website or services.

Information We Collect

PIXL Lines collects information in two primary ways.

Information you provide directly. This includes your name, email address, phone number, billing and shipping information, and shipment details when you request a quote, create an account, schedule a shipment, contact support, or complete a transaction.

Information collected automatically. When you visit pixllines.com, basic technical data may be collected automatically, including IP address, browser type, device type, operating system, referring pages, and pages viewed. Cookies and similar technologies may be used to support site functionality, analytics, and performance monitoring.

How We Use Information

Information is used to operate and improve PIXL Lines services, including:

Processing shipments, quotes, payments, and customer support requests

Communicating about shipments, service updates, and account activity

Improving website performance, usability, and security

Analyzing usage trends and operational efficiency

Meeting legal, regulatory, and contractual obligations

PIXL Lines does not sell personal information.

Cookies and Analytics

pixllines.com may use cookies and analytics tools such as Google Analytics to understand how visitors use the site. These tools collect aggregated and anonymized usage data. You can control or disable cookies through your browser settings, though some site functionality may be affected.

Information Sharing

PIXL Lines may share information only when necessary to operate the business, including:

Third-party service providers that support payments, logistics, hosting, analytics, or customer communications

Shipping and logistics partners required to fulfill shipments

Legal or regulatory authorities when required by law, court order, or to protect legal rights

All service providers are expected to handle information responsibly and only for authorized purposes.

Data Security

PIXL Lines uses reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse. No system is completely secure, and absolute security cannot be guaranteed.

Data Retention

Information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including the right to request access, correction, or deletion of certain data. Requests can be made using the contact information below.

You may opt out of non-essential communications by following unsubscribe instructions in emails or by contacting PIXL Lines directly.

Children’s Privacy

pixllines.com is not intended for children under the age of 13. PIXL Lines does not knowingly collect personal information from children.

Third-Party Links

The website may contain links to third-party sites. PIXL Lines is not responsible for the privacy practices or content of those sites. Review their privacy policies before providing information.

Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or how information is handled, contact:

PIXL Lines

Email: support@pixllines.com

Website: https://pixllines.com

Call: 1-877-899-PIXL

Phase Event What to Expect / Customer Responsibility Fees
1. Booking & Payment You will schedule container drop-off, pickup, delivery, and return dates. You will receive a confirmation email with your full delivery schedule and payment receipt for your records. You may cancel within 24 hours of booking for a full refund (if before the empty container delivery).
2. Empty Container Delivery Communication Pixl or its delivery partner will contact you by phone, email, or text to confirm the scheduled delivery window. —
3. Empty Container Delivery A driver will deliver your empty Pixl container to a ground-level, easily accessible area during your scheduled window to be signed by You. Load your approved goods and You may notify Pixl when the container is ready for pickup (via call, text, or email). If you cancel service after the container is delivered, a $100 pickup fee may apply. Pixl will retrieve the container within 3 business days of cancellation.
4. Container Pickup Communication Pixl or its delivery partner will contact you in advance of your scheduled pickup window to confirm timing. —
5. Container Pickup A driver will pick up your loaded Pixl container and prepare it for transport to your destination. Ensure the container is accessible for pickup during your scheduled window. You will sign for its release to PIXL. —
6. Container Delivery Communication Pixl or its delivery partner will contact you prior to delivery to confirm your destination delivery window. —
7. Container Delivery A driver will deliver your container to the destination in an easily accessible ground-level area. Unload your goods and You may notify Pixl once the container is empty and ready for return (via call, text, or email). If delivery cannot be completed on the first attempt, Pixl will reschedule with You. After a second failed attempt, storage fees of $10/day apply until delivery. If not rescheduled within 7 days, the container and its contents will be deemed abandoned.
8. Empty Container Pickup Communication Pixl or its delivery partner will contact you to confirm the scheduled pickup window for the empty container. —
9. Empty Container Pickup A driver will pick up the empty Pixl container within your scheduled pickup window. The empty container must be placed in an accessible, safe location for the driver. If the container is not returned within 7 days of your scheduled pickup, or is lost, stolen, or damaged, Pixl reserves the right to charge a $400 replacement fee.
Phase Event What to Expect / Customer Responsibility Fees
1. Booking & Payment You will schedule container drop-off, pickup, delivery, and return dates. You will receive a confirmation email with your full delivery schedule and payment receipt for your records. You may cancel within 24 hours of booking for a full refund (if before the empty container delivery).
2. Empty Container Delivery Communication Pixl or its delivery partner will contact you by phone, email, or text to confirm the scheduled delivery window. —
3. Empty Container Delivery A driver will deliver your empty Pixl container to a ground-level, easily accessible area during your scheduled window to be signed by You. Load your approved goods and You may notify Pixl when the container is ready for pickup (via call, text, or email). If you cancel service after the container is delivered, a $100 pickup fee may apply. Pixl will retrieve the container within 3 business days of cancellation.
4. Container Pickup Communication Pixl or its delivery partner will contact you in advance of your scheduled pickup window to confirm timing. —
5. Container Pickup A driver will pick up your loaded Pixl container and prepare it for transport to your destination. Ensure the container is accessible for pickup during your scheduled window. You will sign for its release to PIXL. —
6. Container Delivery Communication Pixl or its delivery partner will contact you prior to delivery to confirm your destination delivery window. —
7. Container Delivery A driver will deliver your container to the destination in an easily accessible ground-level area. Unload your goods and You may notify Pixl once the container is empty and ready for return (via call, text, or email). If delivery cannot be completed on the first attempt, Pixl will reschedule with You. After a second failed attempt, storage fees of $10/day apply until delivery. If not rescheduled within 7 days, the container and its contents will be deemed abandoned.
8. Empty Container Pickup Communication Pixl or its delivery partner will contact you to confirm the scheduled pickup window for the empty container. —
9. Empty Container Pickup A driver will pick up the empty Pixl container within your scheduled pickup window. The empty container must be placed in an accessible, safe location for the driver. If the container is not returned within 7 days of your scheduled pickup, or is lost, stolen, or damaged, Pixl reserves the right to charge a $400 replacement fee.