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| Phase | Event | What to Expect / Customer Responsibility | Fees |
|---|---|---|---|
| 1. Booking & Payment | You will schedule container drop-off, pickup, delivery, and return dates. | You will receive a confirmation email with your full delivery schedule and payment receipt for your records. | You may cancel within 24 hours of booking for a full refund (if before the empty container delivery). |
| 2. Empty Container Delivery Communication | Pixl or its delivery partner will contact you by phone, email, or text to confirm the scheduled delivery window. | — | |
| 3. Empty Container Delivery | A driver will deliver your empty Pixl container to a ground-level, easily accessible area during your scheduled window to be signed by You. | Load your approved goods and You may notify Pixl when the container is ready for pickup (via call, text, or email). | If you cancel service after the container is delivered, a $100 pickup fee may apply. Pixl will retrieve the container within 3 business days of cancellation. |
| 4. Container Pickup Communication | Pixl or its delivery partner will contact you in advance of your scheduled pickup window to confirm timing. | — | |
| 5. Container Pickup | A driver will pick up your loaded Pixl container and prepare it for transport to your destination. | Ensure the container is accessible for pickup during your scheduled window. You will sign for its release to PIXL. | — |
| 6. Container Delivery Communication | Pixl or its delivery partner will contact you prior to delivery to confirm your destination delivery window. | — | |
| 7. Container Delivery | A driver will deliver your container to the destination in an easily accessible ground-level area. | Unload your goods and You may notify Pixl once the container is empty and ready for return (via call, text, or email). | If delivery cannot be completed on the first attempt, Pixl will reschedule with You. After a second failed attempt, storage fees of $10/day apply until delivery. If not rescheduled within 7 days, the container and its contents will be deemed abandoned. |
| 8. Empty Container Pickup Communication | Pixl or its delivery partner will contact you to confirm the scheduled pickup window for the empty container. | — | |
| 9. Empty Container Pickup | A driver will pick up the empty Pixl container within your scheduled pickup window. | The empty container must be placed in an accessible, safe location for the driver. | If the container is not returned within 7 days of your scheduled pickup, or is lost, stolen, or damaged, Pixl reserves the right to charge a $400 replacement fee. |
| Phase | Event | What to Expect / Customer Responsibility | Fees |
|---|---|---|---|
| 1. Booking & Payment | You will schedule container drop-off, pickup, delivery, and return dates. | You will receive a confirmation email with your full delivery schedule and payment receipt for your records. | You may cancel within 24 hours of booking for a full refund (if before the empty container delivery). |
| 2. Empty Container Delivery Communication | Pixl or its delivery partner will contact you by phone, email, or text to confirm the scheduled delivery window. | — | |
| 3. Empty Container Delivery | A driver will deliver your empty Pixl container to a ground-level, easily accessible area during your scheduled window to be signed by You. | Load your approved goods and You may notify Pixl when the container is ready for pickup (via call, text, or email). | If you cancel service after the container is delivered, a $100 pickup fee may apply. Pixl will retrieve the container within 3 business days of cancellation. |
| 4. Container Pickup Communication | Pixl or its delivery partner will contact you in advance of your scheduled pickup window to confirm timing. | — | |
| 5. Container Pickup | A driver will pick up your loaded Pixl container and prepare it for transport to your destination. | Ensure the container is accessible for pickup during your scheduled window. You will sign for its release to PIXL. | — |
| 6. Container Delivery Communication | Pixl or its delivery partner will contact you prior to delivery to confirm your destination delivery window. | — | |
| 7. Container Delivery | A driver will deliver your container to the destination in an easily accessible ground-level area. | Unload your goods and You may notify Pixl once the container is empty and ready for return (via call, text, or email). | If delivery cannot be completed on the first attempt, Pixl will reschedule with You. After a second failed attempt, storage fees of $10/day apply until delivery. If not rescheduled within 7 days, the container and its contents will be deemed abandoned. |
| 8. Empty Container Pickup Communication | Pixl or its delivery partner will contact you to confirm the scheduled pickup window for the empty container. | — | |
| 9. Empty Container Pickup | A driver will pick up the empty Pixl container within your scheduled pickup window. | The empty container must be placed in an accessible, safe location for the driver. | If the container is not returned within 7 days of your scheduled pickup, or is lost, stolen, or damaged, Pixl reserves the right to charge a $400 replacement fee. |
